Call Us Now!+1 855-USG-VOIP (855-874-8647) 

FAQ

Why USG Vs. Other VoIP Suppliers?
USG is a Full Service Communication Company.  We don't just send you a phone and leave you to handle the rest.  We evaluate your company's needs, supply the hardware, supply the communication and internet lines, perform the installation, and handle the maintenance.  One Company, One Bill.

What is a USGVoIP BCS?
BCS stands for Business Communication System.  We call it a communication system because it is more than a standard PBX.  With features such as portable extensions, voice mail to email, web portals, optional video phones and CRM integration, our BCS is designed to handle all your communication needs, now and in the future.

What is VoIP?
VoIP stands for Voice over IP.  In simple terms it converts your voice to digital signal and transports it securely over a network or the Internet.  VoIP telephone systems like USGVoIP Business Communication Systems, use specially designed phones, or converts analog (standard) phones to VoIP.  Then transfers your calls securely to other VoIP systems or converts it back to analog to reach any phone across the globe.

What is SIP?
SIP (or Session Initiation Protocol) is one of many different protocols used for connecting and controlling communication and multimedia sessions.  Most VoIP Service Providers use SIP because of its ability to initiate calls, functions and signaling similar to standard phone lines which can be transported over commonly used Internet protocols.  Although there are other protocols similar to SIP, SIP is becoming the most widely used.

What is the difference between VoIP and SIP?
VoIP is a more general term to describe a communication process and covers a wide variety of protocols and methods of transportation for the process.  While SIP, is as its name implies, is a protocol, a very specific defined form of controlling how the digital signals will connect over a network.

No matter the term or the protocol, you can be sure USGVoIP can handle your communication needs of today and tomorrow.

Will I need New Equipment?
In most cases yes, you will need new phones or a converter for your analog phones.  USG is a Full Service Communication Company.  We will analyze your company's communication needs and make a recommendation as to the best system for you.  USG will supply all the equipment necessary.  In most cases, it is included in the cost of service with USG.

Who can I call with a VoIP system?
With USG Business Communication Systems and VoIP Service, you can call any telephone number in the world. Calls to USA, Canada and Mexico are included in the Unlimited Calls Plan. Calls to Other countries have a small per minute fee which varies depending on the country.

What are the advantages of having a USGVoIP BCS?
#1 SAVINGS!    A USGVoIP BCS will save you money. You will get a complete communication system and support with all the features of a standard PBX and more.  Further, on average, USG can cut your phone bill in half, and offer it all in one easy bill.  No more paying separate vendors for phone, Internet and service.

#2 Unlimited Concurrent Calls   Your customers will never get a busy signal.  No more dealing with roll over numbers, adding extra lines and multiple bills.  USGVoIP configures your service and BCS to handle your company's call volumes so you never miss a call and your employees will never need to wait for a free line.  Now that's productivity!

#3 Flexibility.   With all the standard features and options of a USGVoIP BCS, flexibility is at its core.  Every BCS will be set up by a USGVoIP Expert to work the way your company does.

#4 Portability.   Anywhere there is high speed internet access, you can have an extension off your system.  That means if you or co-workers work from home, or on the road, your extension can go with you (some Emergency 911 restrictions apply to portable extensions).  Don't want to take an extension with you? have your calls forwarded to you cell phone, or have your voice mail e-mailed to you.  Never be out of touch.

What are the disadvantages to VoIP?
  • In some areas where Internet service is not reliable, you might experience short phone outages.

  • Emergency 911 services are handled differently than standard 911 services and may not be available in all area.  It is important to provide any change of address to your provider for proper E911 provisioning.

USG has many options for routing calls and other transport options.  USGVoIP BCS systems can also work over standard phone lines to provide a full featured Business Class Communication System using your current line provider.
Let us evaluate your needs and find the right solution for you.

Can I keep my current numbers?
YES, in most cases your numbers can be ported over to your new USG account.  There are certain areas where portability is not available.  In those cases, USG can assign new numbers or configure the BCS to work with your current line provider.

Who do a call if I have a question or a problem?
We are your Communication Partner, One Bill, One Phone Call.  USG has a direct 611 service number built into every BCS.  If you have questions, problems or changes with your phone service, internet service or hardware, just pick up your phone and dial 611.  Or you can call USG at 1 855-USG-VOIP, we'll service your needs.

Give Us a Call Today for Your Free Analysis 1 855-USG-VOIP

Over 30 years experience servicing:
USA: 550 Cleveland Ave - Suite 101 Chambersburg, PA 17201

Copyright © 2010 by Unified Solution Group, LLC, All rights reserved.

 +1 855-USG-VOIP
(855-874-8647)